Return & Refund Policy

Customer satisfaction is our priority.

As all personalized products are custom-made, they cannot be returned or exchanged unless:

1. Personalized Products
   • The wrong product was delivered.
   • The product arrived damaged before opening.
   • The product has a manufacturing defect.
2. Refund Process

   Approved refunds will be processed to the original payment method within 5–10 business days after inspection.

   Shipping charges are non-refundable unless the error occurred on our side.

3. Replacement

   Replacement requests must be reported within 24 hours of delivery with photographs and videos.